About CleanStart:

CleanStart is revolutionizing software supply chain security through our
advanced vulnerability database platform and CleanStart product line. We provide
hardened, vulnerability-free container images with built-in security, compliance,
and performance benefits. Our mission is to transform container security by
eliminating pre-existing vulnerabilities and providing full visibility and control over
the software supply chain.

Role Overview:

As a Technical Account Manager (TAM), you will be the primary technical point of
contact for our strategic customers. You will build and maintain strong
relationships with key stakeholders, ensure successful adoption of our container
security solutions, and drive customer satisfaction and retention. Your technical
expertise and customer advocacy will be crucial in helping organizations achieve
their security objectives using our CleanStart product line.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned strategic
  customers
• Build and maintain relationships with customer stakeholders at all levels
• Develop deep understanding of customer environments, objectives, and
  challenges
• Create and execute success plans to ensure optimal utilization of CleanStart
  products
• Coordinate technical resources to address customer needs and resolve
  issues
• Conduct regular business reviews and technical check-ins with customers
• Monitor customer health metrics and proactively address potential
  concerns
• Advocate for customer needs within CleanStart and influence product roadmap
• Identify expansion opportunities and collaborate with sales on growth
  strategies
• Stay current on CleanStart products, container security, and industry trends

Required Qualifications:

• 5+ years of experience in technical account management, customer
  success, or similar roles
• Strong technical understanding of container technologies and security
  concepts
• Experience managing relationships with enterprise customers
• Excellent communication and presentation skills
• Ability to translate complex technical concepts for different audiences
• Problem-solving mindset and customer advocacy orientation
• Strong project management and organizational abilities
• Experience working cross-functionally with product, engineering, and
  support teams

Preferred Qualifications:

• Experience with software supply chain security or container security
• Knowledge of DevOps and security workflows in enterprise environments
• Background in security engineering, solutions architecture, or similar
  technical roles
• Familiarity with compliance frameworks and requirements
• Experience with container orchestration (Kubernetes, etc.)
• Understanding of cloud platforms (GCP, AWS, Azure)
• Track record of driving customer retention and growth
• Background in technical pre-sales or solutions consulting

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