• Serve as the primary technical point of contact for assigned enterprise accounts, building strong working relationships with customer engineering teams.
• Lead onboarding, proof-of-concept, and technical training sessions to help customers adopt and integrate container images into their environments.
• Support customers with Kubernetes deployment manifests, Helm chart configuration, and Dockerfile customization for their middleware and application stacks.
• Troubleshoot and resolve customer-reported issues across containers, deployments, and image builds, diagnosing root causes and coordinating fixes in a timely manner.
• Provide guidance on vulnerability management and remediation for container images, including scan reports and hardening best practices.
• Collaborate cross-functionally with Engineering, Security, and Delivery teams to ensure timely, high-quality technical delivery.
• Maintain up-to-date technical documentation and deployment guides tailored to each customer's environment.
• Track account health and share regular updates with internal stakeholders.
Requirements
• 3–5 years of experience in technical account management, solutions engineering, or a customer facing technical role.
• Strong hands-on experience with Docker and Linux/Unix systems, including building, debugging, and troubleshooting containers in production environments.
• Hands-on experience with Kubernetes and Helm charts.
• Hands-on experience with cloud platforms such as AWS, GCP, and Azure.
• Working knowledge of enterprise middleware technologies (message queues, search platforms, application runtimes).
• Understanding of container security fundamentals, including vulnerability scanning and remediation practices.
• Excellent verbal and written communication skills, with the ability to lead technical discussions with enterprise stakeholders.
• Strong cross-functional collaboration skills.
• Bachelor's degree in computer science or a related field, or equivalent practical experience.
Good to Have
• Exposure to Linux packaging and container build systems.
• Experience in a software supply-chain security or DevSecOps environment.